Tokyo Rental Storage Service: Low monthly rates for all your storage needs.

Storage Service Q & A

I'm a short-term resident and don't have a visa. Can I still use it?

Yes. Anyone with a passport can use our storage service.

Is it possible to use both storage and disposal service on the same day?

This is possible. We just ask that you request this at least 3 days in advance.

Is it necessary for you to visit my apartment in order to give a quotation?

No, a visit isn't required.

Do you give quotations over the phone?

Sorry. In order to avoid misunderstanding, we do not provide quotations over the phone. We can only confirm availability over the phone.

Do you provide boxes to pack my belongings?

Our service doesn't include boxes. To purchase cardboard box and bubble wrap, please refer to the moving box service page.
Click here for a cardboard set for storage

Does your service include packing?

No, we don't provide packing service.

I don't need moving or delivery service. Can I use the storage service alone?

Our service is all inclusive (pick up, storage, and delivery).

Does the fee include pick up and delivery?

Yes, it does. The quotation will include a cost breakdown.

Can I access my stored items anytime?

Unfortunately, with our service you will not be able to access your items until the end of the contract period.

How secure will my stored items be?

Our warehouse is equipped with a 24-hour CCTV surveillance system.

Are there any problems with humidity or mould/mildew in the warehouse?

Our warehouse is air conditioned and occurrences of mould/mildew are minimal; however, we cannot control for extenuating factors, e.g., weather conditions.

Is it possible to store my items for a few days only?

The minimum is 30 days; thereafter, the fee is calculated on a per-day basis.

Can I pay by credit card?

Payment by credit card is accepted. However, there is an additional 3.6% charge for the credit card settlement fee.

What if I need to extend the storage time?

This is not a problem. Just notify us and continue to pay the monthly fee.

Do you provide long-term storage?

Yes. Items can be stored for as long as needed, as long as the monthly fee is paid.

Are there any items which can't be stored in your warehouse?

The following items are prohibited from being stored: valuables, storage safes, toxic and/or hazardous substances, animals (alive or dead), and corpses/cadavers.